Terms & Conditions

Effective Date: January 1, 2025  ·  Last Updated: 2025

Welcome to Redwood Pantry. By accessing our website at redwoodpantry.com or placing an order with us, you agree to be bound by these Terms and Conditions. Please read them carefully before using our site or submitting an order.

If you do not agree to these terms, please do not use our website or services.

1. About Redwood Pantry

Redwood Pantry is a cottage food operation based in Crystal Lake, Illinois, operated under the Illinois Cottage Food Law. We produce and sell baked goods — including muffins, bars, and cookies — directly to consumers through presale orders, farmers markets, catering, and local delivery.

As a cottage food operation, our products are made in a home kitchen that is not inspected by the Illinois Department of Public Health.

2. Eligibility

By using our website and placing an order, you confirm that you are at least 18 years of age and legally capable of entering into a binding agreement. Orders placed on behalf of another person are the responsibility of the person submitting the order.

3. Products & Availability

All products are subject to availability. Redwood Pantry operates on a presale model — orders are accepted during designated presale windows and fulfilled on a scheduled pickup or delivery date. We reserve the right to limit quantities, close a presale early if capacity is reached, or modify the menu at any time.

Seasonal items are available only during their designated seasons. Product descriptions, flavors, and availability may change without prior notice.

4. Ordering

Orders are accepted through our website during active presale windows. By submitting an order you agree to:

• Provide accurate and complete information including name, email, phone number, and delivery address where applicable
• Pay the full order amount at the time of checkout or within 24 hours of order confirmation
• Pick up your order at the designated address during the designated pickup window, or be available to receive delivery on the scheduled date

Orders not paid within 24 hours of submission may be released and made available to other customers. Redwood Pantry reserves the right to cancel any unpaid order without notice.

5. Pricing & Payment

All prices are listed in U.S. dollars and are subject to change without notice. The price displayed at the time of your order submission is the price you will be charged.

Payment is processed securely through PayPal. By completing a payment you agree to PayPal's terms of service. Redwood Pantry does not store your payment card information.

For catering orders, a 50% deposit is required at the time of booking to confirm your reservation. The remaining balance is due on the day of your event. Payment methods accepted for catering include Venmo, Zelle, cash, and check.

6. Cancellations & Refunds

Refunds, where applicable, will be returned to the original payment method within 5–10 business days.

In the unlikely event that Redwood Pantry must cancel your order due to unforeseen circumstances, you will receive a full refund and prompt notification.

7. Pickup & Delivery

Pickup orders must be collected at the designated address during the designated pickup window communicated in your order confirmation. Redwood Pantry is not responsible for orders that are not collected during the designated window.

Delivery is available within a limited geographic area. Delivery availability and fees, if applicable, will be communicated at the time of ordering. Redwood Pantry is not responsible for delivery issues caused by incorrect address information provided by the customer.

Once a product has been picked up or delivered, Redwood Pantry is not responsible for its condition, storage, or consumption.

8. Food Safety & Cottage Food Disclosure

All Redwood Pantry products are made in a home kitchen under the Illinois Cottage Food Law. As required by Illinois law, our products carry the following notice:

Our products are non-potentially-hazardous shelf-stable baked goods. We follow safe food handling practices and use high-quality ingredients in every product. For questions about specific ingredients or allergens, please contact us before ordering.

9. Catering Terms

Catering orders are subject to minimum order requirements as communicated on the catering page. By submitting a catering order you agree to:

• Provide accurate event details including date, time, guest count, and delivery or pickup preference
• Pay the required 50% deposit to confirm your reservation
• Pay the remaining balance on the day of the event
• Acknowledge the cancellation policy outlined in Section 6

Redwood Pantry will contact you within 24 hours of receiving your catering submission to confirm details. A reservation is not confirmed until deposit payment is received.

10. Intellectual Property

All content on redwoodpantry.com — including but not limited to the Redwood Pantry name, logo, brand design, photography, copy, and product descriptions — is the property of Redwood Pantry and is protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, or use any content from this website for commercial purposes without our express written permission. Personal, non-commercial use is permitted with proper attribution.

11. User Conduct

By using our website you agree not to:

• Submit false, misleading, or fraudulent order information
• Use our website for any unlawful purpose
• Attempt to interfere with or disrupt the website or its servers
• Impersonate any person or entity
• Harvest or collect personal information of other users

We reserve the right to refuse service to anyone who violates these terms or engages in abusive, fraudulent, or disruptive behavior.

12. Disclaimer of Warranties

Our website and services are provided "as is" and "as available" without warranties of any kind, either express or implied. Redwood Pantry does not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components.

While we make every effort to accurately describe our products, we do not warrant that product descriptions, photos, or other content are completely accurate, current, or error-free.

13. Limitation of Liability

To the fullest extent permitted by law, Redwood Pantry shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products, including but not limited to loss of data, loss of revenue, or personal injury.

Our total liability to you for any claim arising from these terms or your use of our services shall not exceed the amount you paid for the order giving rise to the claim.

14. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law provisions. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts located in McHenry County, Illinois.

15. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our website after any changes constitutes your acceptance of the updated terms. We encourage you to review this page periodically.

16. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

These terms and conditions were drafted for informational purposes and do not constitute legal advice. Redwood Pantry recommends consulting a licensed attorney to ensure full compliance with applicable Illinois and federal laws before publishing.