Privacy Policy

Effective Date: January 1, 2025  ·  Last Updated: 2025

Redwood Pantry ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website at redwoodpantry.com or place an order with us.

By using our website or submitting an order, you agree to the practices described in this policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you:

• Place a presale or catering order
• Sign up for our email newsletter
• Contact us through our contact form

The types of information we may collect include:

• Name — first and last name
• Email address
• Phone number
• Delivery address — street address, city, state, and ZIP code (for delivery orders only)
• Payment information — processed securely through PayPal. We do not store your payment card details on our servers.
• Order details — items selected, quantities, special notes
• Event details — for catering orders, including event date, occasion type, and guest count

We do not collect sensitive personal information such as Social Security numbers, government IDs, or health information.

2. How We Use Your Information

We use the information you provide solely for the following purposes:

• Order fulfillment — to process and confirm your presale or catering order, coordinate pickup or delivery, and communicate order details
• Order confirmation emails — to send you a confirmation and summary of your order
• Marketing and newsletter emails — if you sign up for our mailing list, we will send you updates about upcoming presales, new products, farmers market dates, and brand news. You may unsubscribe at any time by clicking the unsubscribe link in any email.
• Internal record keeping — to maintain accurate order records for our own business operations
• Customer service — to respond to your questions, requests, or concerns

We do not use your information for any automated decision-making or profiling.

3. How We Store Your Information

Your order and contact information is stored securely on our web server. We take reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.

Payment transactions are processed through PayPal's secure platform. Redwood Pantry does not have access to your full payment card information at any time.

4. Sharing Your Information

We do not sell, trade, rent, or share your personal information with any third parties for their marketing purposes.

The only third-party service that may receive limited information is:

• PayPal — your name and order total are shared with PayPal solely for the purpose of processing your payment. PayPal's privacy practices are governed by PayPal's Privacy Policy.

We may disclose your information if required to do so by law or in response to a valid legal request.

5. Email Communications

If you provide your email address, we will send you a confirmation of your order. If you subscribe to our newsletter, we will occasionally send you updates about presales, new products, and farmers market appearances.

You can opt out of marketing emails at any time by:

• Clicking the "unsubscribe" link in any email we send
• Emailing us directly at redwoodpantry@gmail.com and requesting removal

Opting out of marketing emails will not affect transactional emails related to an active order.

6. Cookies

Our website may use basic cookies or local storage to improve your browsing experience (for example, to remember items in your order). We do not use cookies for advertising or cross-site tracking. You can disable cookies in your browser settings at any time.

7. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us at redwoodpantry@gmail.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

10. Contact Us

This privacy policy was drafted for informational purposes and does not constitute legal advice. Redwood Pantry recommends consulting a licensed attorney to ensure full compliance with applicable privacy laws including the Illinois Personal Information Protection Act (PIPA) and any other applicable regulations.